In our efforts to offer technological solutions to the customer experience sector, we are happy to introduce to you our “Turnkey Cloud PBX” model, designed to augment the developing trends of Start-Ups and corporations with flexible growth structures in the area of answering customer calls. In addition to the infrastructure solution that we provide at a fixed price, we offer alongside this service, a minute-based pricing model for your Customer Experience Assistant needs to increase your productivity and contribute to your cost management.

 

Our Service Packages

Besides benefiting from an integrated Cloud PBX platform that provides effective solutions over different channels, you can also create a customized package by choosing what you need from our Silver and Gold Selections and our Optional Service Packages.

Silver Package

• Interactive Voice Response (IVR)
• Inbound (Outbound / BO)
• Basic Reporting

Gold Package

• IVR
• Inbound (Outbound / BO)
• Advanced Reporting
• Key Performance Indicator (KPI)
• Customer Experience Reports

Optional Services

• Customer Relationship Management (CRM)
• Chatbot
• Omnichannel Platform
• Data Management Platform Infobox
• Social Media Management
• Video Calls
• Speech Analytics
• Admin Dashboard

To let us help you choose the right package to meet your needs, please click here to contact us. 

We boost effectiveness by offering a channel experience consisting of multiple interactions at multiple customer-product/service touchpoints.
Omnichannel management enables us to provide uninterrupted communication and customer experience regardless of the various touchpoints and devices users prefer. You can integrate multiple channels in a single end-to-end interaction, including voice, e-mail, web, chatbot and other messaging applications. You can improve customer satisfaction and first contact resolution rate by preventing the communication of repetitive and incorrect information to your customers.

Benefits

• Intelligent algorithms with artificial intelligence and learning support

• End-to-end experience with CRM integration

• Different language options

• Advanced reporting

We increase efficiency and reduce your costs and error rates with robotic automation!

RPA (Robotic Process Automation) is a set of technologies that are installed on virtual machines and run end-to-end processes without human intervention. This technology allows you to automate your high-volume tasks and improve your productivity.
We contribute to your digitization efforts with robots that can work 24/7 to handle routine tasks that can be automated. With this technology, which can interact with all applications, business systems, websites, portals, databases and all your content, we execute various processes such as classification, categorization, summarization, image processing, and offer the opportunity to save manpower, achieve process excellence and increase efficiency. In addition to boosting your efficiency and ensuring cost effectiveness, we also enable you to achieve operational excellence.
RDA (Robotic Desktop Automation) is a desktop bot or a virtual assistant bot that is installed on users' computers, reducing errors in the user's daily tasks and shortening their turnaround times. While RPA is preferred for high-volume tasks, RDA can increase efficiency and minimize error rates in your users' routine tasks.

Benefits

• Automated processes

• Error-free

• A workforce available 24/7

• Cost advantage

• Increased efficiency

Omnichannel approach ensures that your customers can reach you regardless of their locations through chat.
With these platforms that can be managed in real time and online, we enable your customers to reach you through messaging channels and support your operational efficiency.

Webchat
We work integrated with your company's website using the Webchat technology, providing fast communication to your customers with the live support service. You can boost customer satisfaction by connecting your customers to live support after giving automatic answers to the maximum extent that can be automated.

Chatbot
Using NLP (Natural Language Processing) and artificial intelligence technologies, we increase the satisfaction of your customers, who reach you through massaging channels, when they contact you with autonomous technology that simulates human speech.
Chatbot technologies are most commonly used in customer services. Their flow programming also makes it possible to make the switch to a customer representative when necessary. Moreover, this technology, which has multi-language support, allows for more flexibility in dealing with customers. Acting as alternatives to and support for voice channels, messaging channels enable customers to receive service from all channels.

Benefits

• 24/7 service availability

• Customizable interface

• Reporting and dashboard

• Different language options

• Customer experience analyses

We listen to what your customers have to say in digital channels and address all their demands.

Leveraging real-time data collection capabilities, we provide a centralized solution by tracking your customers' behavior, comments, complaints, requests and messages simultaneously on all social media platforms and provide you with detailed reports.
With this service, you will get to listen to the digital voices of your customers more closely and you will be the first to know about emerging trends.

Benefits

• Reputation management

• Analysis with detailed reporting

• Increased customer satisfaction

• Omnichannel customer management

With CRM (Customer Relationship Management), we track and record every step your customers take, and increase your success rate by creating new customer platforms for your leads.

With this platform, where all processes can be monitored in detail, you can create customer profiles, segment your customers according to your internal strategies, track them, store all their written and verbal conversations, and help create your corporate memory.

By assigning requests and complaints voiced on a single recorded interaction to different teams, you can effectively manage time and processes and boost cross-team interaction. In this way, you can increase your success rate by reducing your costs of gaining new customers while effectively managing your existing customers.

Benefits

• Efficiency in communication with your employees with features such as real-time announcement management, special day notifications, request/complaint collection

• End-to-end customer management with integration opportunities and detailed tracking

• Back-office process management

• Detailed reporting and dashboard

We collaborate with you to identify video call needs, offer convenience to your hearing-impaired customers, and provide a secure experience to all your customers with the identity verification processes, when needed.

KYC (Know Your Customer) refers to the entire verification process involving identity, document and biometric recognition used for an individual interacting with the organization. The digital onboarding technology streamlines the identity verification, liveliness test and biometric face verification processes. With this technology, which you can also use for your hearing-impaired customers, we are able to both design a process that suits your business needs for all your customers and ensure that all your customers can reach you.

Benefits

• Digital verification (legal and natural person)

• Customer acceptance procedures in compliance with the applicable regulation

• Transaction tracking

• Risk management (Law 5549: Prevention of Laundering Proceeds of Crime)

With virtual PBX, we provide secure infrastructure and flexibility thanks to monthly and scheduled payment options without investment and operating costs.

With this service, which will enable you to have a cutting-edge, value-added IP telephony infrastructure, we support your digital transformation and offer cost efficiency. With the virtual PBX that can be integrated into all your channels to manage your messaging and voice channels, we collaborate to design the best solution for your workflow.

Benefits

• Investment cost advantage

• Uninterrupted service

• Reliable infrastructure

• Detailed reporting

InfoBox facilitates the information access process for your customer representatives, boosting customer satisfaction.

We provide numerous opportunities with InfoBox, which can store answers to all the questions coming from your customers, from special day management to adding announcements, “Frequently Asked Questions” to viewing current processes through a single platform.

Benefits

• Increased employee & customer satisfaction

• Detailed reporting

• Reducing the rate of incorrect information

• Central document management

With voice technologies, we provide the most effective service to your customers, boosting satisfaction and productivity.

Interactive Voice Response System
We offer a self-service solution to your customers using the IVR system for frequent tasks carried out by the call center, and increase customer satisfaction and efficiency of your incoming/outgoing calls with special solutions.

Speech to Text
By using this service, allowing for instantly converting voice calls at the call center into text and reporting them, we perform sentiment analysis on your customers’ demands and enable you to follow customer behaviors more closely.

Speech Analytics
With this service, which allows you to use data about your customers' speech texts and sentiment more actively, we increase the first contact resolution rate (FCR) and boost the customer experience score. Moreover, we enable you to monitor the performance of your customer representatives.

Benefits

• Increased customer experience

• Increased FCR

• Operational efficiency

• Identifying sales opportunities

• Competitor analysis

• Detailed reporting and analysis