We are raising awareness with the Customer 360 application so that all AssisTT employees have their eyes on customer satisfaction at all times and are always focused on achieving it. Our Customer Experience Assistants use this application to monitor the satisfaction level of the customers they serve, which enables us to initiate the alarm process in an actionable situation and boost customer satisfaction.

Benefits

• Increased customer satisfaction

• Increased FCR

• Reducing the rate of incorrect information

• Effective use of technology

We know that the way to maintaining customer satisfaction is through listening to the voice of the customer. We follow every comment your customers send and report them in detail, which allows us to see the general picture regarding the service, identify actionable areas and provide input for improvement.

Benefits

• Increased customer satisfaction

• Contribution to company image

• Marketing activity efficiency

• Increased overall efficiency

We conduct research to learn about customer satisfaction levels and the factors that affect satisfaction. We enable our clients to internally analyze the voice of the end customer and better understand their strengths and areas of improvement through customer feedback. We identify actionable areas through our research and provide insights with regards to improving customer experience.

Benefits

• Increased customer satisfaction

• Creating customer insights

• Marketing activity efficiency

• Increase in NPS

With the customer experience journey, we provide consulting by observing your brand's awareness on customer experience, all the interactions between your customers and your company, and by reviewing your processes end-to-end. We support you in creating customer experience strategies that are aligned with your brand and company strategies, designing and rolling out the experience at touchpoints.

Benefits

• Increased customer experience

• Creating customer insights

• Improved cross-channel interaction

• Competitive edge

We provide process consulting by redesigning all the processes involved in the services offered by your brand, your system, the ways of working of your employees, and by making cost saving-oriented solution proposals. We aim to increase satisfaction by improving existing processes and designing new ones, and by strengthening cross-channel interaction.

Benefits

• Increased customer experience

• Improved cross-channel interaction

• Effective use of technology

• Increase in NPS

We look at the perception, needs and sentiment of employees or customers regarding your brand, conduct interviews in an ordinary and friendly setting with insightful outputs through Q&As in order to see the big picture and identify actionable areas to improve customer and employee experience.

Benefits

• In-depth identification customer perception

• Improved customer experience

• Improved employee experience

We make evaluations to measure the quality and knowledge level of customer interactions from a customer experience perspective. We identify customer-, employee-, system- and process-based needs, and take the necessary actions to improve quality and experience and report the results to you.

Benefits

• Monitoring service performance

• Improved customer experience

• Identifying customer needs

Our Dashboard product enables you to monitor the most critical information about your project and your performance results in real time, monitor the analyzed customer experience outputs, and easily identify your actionable areas. We aim to ensure that you can quickly access constantly updated critical information as you tackle your dynamic and time-sensitive work schedule.

Benefits

• Real-time monitoring of project performance

• Quickly identifying actionable areas

• Establishing an alarm mechanism

We drive motivation with our employee engagement and performance management solutions that will increase the productivity of your employees, make it easier for them to communicate their innovative ideas, champion creativity, provide the opportunity to adopt a participatory management approach, and help you gain a competitive edge through continuous improvement. We always value methods that drive motivation. We boost work motivation and maximize efficiency with gamification.

Benefits

• Increase in profitability

• Innovative perspective

• Strong motivation

• Achieving goals easily